Finerva Support

For help with Finerva, email co.luminescence@gmail.com.

Before contacting support

Confirm that the device has an internet connection before signing in or synchronizing.
Install the latest Finerva version available through your device's app store or testing channel.
Include the app version and a short description of what happened. Never send passwords, authentication codes, tokens, or complete financial records.

Subscriptions

Use Profile → Finerva Plus to restore purchases or open store subscription management. Sign in to the account originally used for purchase. Pending payments unlock access after store completion and verification. After account deletion, provider cleanup may take time. Once cleanup completes, sign in to your new Finerva account and use Restore purchases on the original purchase platform and store account; only a verified valid purchase restores subscription access, never deleted financial data. Contact support if restoration remains blocked; do not buy a second subscription to fix access. Never send raw receipts or payment credentials.

Account deletion

Open Profile → Delete account and confirm the warning to permanently delete the account and associated financial data immediately. All sessions and notification registrations are removed, the requesting device clears its encrypted financial data, and the app signs out.

If you cannot access the app, use the public account-deletion request page.